Refund Policy
Although we always endeavor to offer a high quality product, we
understand that there are circumstances where you may require a refund.
If you are unhappy with your purchase, or have an issue that we are unable to resolve, we are more than happy to provide a full refund within 30 days of your original (first) purchase with us.
Please note
that if you refund, all rights to use the product will be revoked, and
you must remove the software from all sites and computers on which it
was installed. We reserve the right to decline a refund if the client
does not adhere to these conditions.
Please note, our refund policy only applies to the first time you
purchase our products.
Second time
purchases will not be permitted the same rights to refund.
We understand
that sometimes the timing may not be right when you purchase our
product and you may return to purchase later, but please be aware second
purchase refund requests will not be permitted. This is to protect our
product and ourselves from individuals who may take advantage of our
refund policy.
Please note we do not offer refunds on the following products:
- Agency subscription purchases
- Additional Agency license purchases
- Renewals of your annual subscription (you may cancel future renewals at any time via the members hub)
- Upgrades of plans
- Marketplace templates
Refunds are only provided for main OptimizePress account purchases
where we will cancel and deactivate your license upon completion of your
refund.
You will be required to confirm you have completely removed and deactivated any OptimizePress software in the event of a refund.
Chargebacks & Payments
Client permanently and irrevocably waives any and all right to enact a
‘chargeback’ (that is, a disputed, reversed or contested charge with
the applicable bank, credit card or charge card) against these payments
for any reason whatsoever against OptimizePress.com or Mr J Dyson.
Any chargeback processed against charges for OptimizePress will
result in full and complete cancellation of all OptimizePress licenses
and accounts due to the significant costs involved in administration for
managing chargebacks.
We are happy to refund any purchase of OptimizePress Essential, Business or Suite plan within the first 30 days of purchase (excluding renewals).
Updates & Support - Maintaining an Active License
All OptimizePress plan purchases include 1
year of support and updates. This entitles you to 1 year of email support via our
helpdesk, as well as 1 year of updates to the platform (this includes
new features, bug fixes and compatibility updates to the main platform).
Updates does not include any add-on products we may release in the
marketplace or through other channels.
After 1 year, your OptimizePress plan will renew at the agreed plan rate. You can find your renewal rate inside your members hub at https://my.optimizepress.com (click your profile image and then navigate to Billing)
OptimizePress maintains a full time support and development team, and
we use the funds from the support & updates license to ensure
continued development and expansion of the platform for all our users,
as well as continued reliability with future WordPress updates.
If you cancel any legacy subscription plan -you will lose any grandfathered pricing. Any renewals after your renewal date will be at full price for cancelled subscriptions.
An do not have an active license for OptimizePress, you will lose the following benefits
- Support from our team
- Updates for your sites (new features, bug fixes and updates)
- Ability to license new sites
- Ability to access cloud templates & sections libraries
- Access to your personal cloud library
- Access to any downloads of our plugins
- Access to core functionality of the software including editing inside the OptimizeBuilder and OptimizeFunnels platforms.
Note: We do not provide access to older versions of our plugins once your license has expired. As we regularly release updates, older versions of our plugins may not be compatible with the latest WordPress versions and as you do not have an active licence, we cannot provide support for these issues. You must have an active license to access any OptimizePress file downloads/plugin downloads.
Provision of Support
- Support will only be provided to users who have an active support and updates license (see above)
- Support is provided via our helpdesk and email only. Support requests must be submitted via our helpdesk contact pages at https://docs.optimizepress.com
- For technical support queries, our team may request administrator
login details for your WordPress site where OptimizePress is being used.
Any details submitted to us are only accessible to our team via our
SSL secured website and would never be shared outside of our business.
We recommend creating a separate Administrator login account for our
access which you are free to remove at any time. We regret that where
details are not provided, we may not be able to provide solutions to
technical support issues.
General Provisions
- This written license agreement is the exclusive agreement between
you and us concerning the Software and Documentation and supersedes any
prior purchase order, communication, advertising or representation
concerning the Software.
- This license agreement may be modified only by a writing signed by you and us.
- In the event of litigation between you and us concerning the
Software or Documentation, the prevailing party in the litigation will
be entitled to recover attorney fees and expenses from the other party.
- You agree that the Software will not be provided, shared, shipped,
transferred or exported into any country or used in any manner
prohibited by the United States Export Administration Act or any other
export laws, restrictions or regulations.
License Use (OptimizePress 3)
General Licensing Terms
All standard licenses provided as part of the our product plans (with the exception of Agency plans) are strictly for personal use only. This means you may only
use them for sites which are owned, operated and registered to you.
You must not use any of these licenses on for clients or
customers.
You are not permitted to use licenses for running sites registered to you but operated for client or customer businesses, this is not permitted under the terms of any personal licenses.
We provide agency license options (which you can find here) if you need licenses for use
on client sites. You can upgrade your plan to Agency to support client or customer sites, or purchase a separate Agency plan.
We periodically check our licensing system for any potential
infringements and will verify ownership of sites through various checks
including server IP address and Whois services.
In the event that we cannot verify ownership of a site licensed
inside your account we may require further proof that sites licensed are
owned, operated and registered to you. This may include requirement to
provide domain registration proof of ownership.
In the event that sufficient proof is not provided, or we find
evidence of misuse of our licensing system, we reserve the right to
cancel license keys or accounts without notice or recourse.
Sub-licensing Sites
Sub-licensing is not permitted under the terms of our license.
Sub-licensing is any use of a license for a site which is not under
your name or its main purpose is to promote business for another
individual (this includes, but is not limited to -opt-in subscribers
going to another individuals account, the page promoting the business of
another individual, or funds from sales being collected by another
individual). This might be as part of an network marketing scheme, or
as a network of sites built for clients.
If you are providing logins to a site licensed under your account to
another individual for them to operate and administer the site (except
any team members working on your site for you) - this would most likely
be considered a breach of our agreement under the sub-licensing terms.
If any sites you are running are operating for the benefit of another
individual (including those hosted on your own servers), these should
be licensed under a specifically purchased developer license key.
Agency licenses
Please
see our agency license agreement for more information. By purchasing or
using OptimizePress Agency licenses you agree to be bound by all terms
listed on the Agency licensing page, as well as other terms of service detailed here
API Keys & License Use (OptimizePress 2)
General Licensing Terms
All standard keys provided as part of the Core, Publisher and Pro
packages are strictly for personal use only. This means you may only
use them for sites which are owned, operated and registered to you.
You must not use any of these keys to license sites for clients or
customers. We do provide developer license options (which you can find
inside the OptimizeHub licensing section) if you need licenses for use
on client sites. These are available for an additional purchase.
We periodically check our licensing system for any potential
infringements and will verify ownership of sites through various checks
including server IP address and Whois services.
In the event that we cannot verify ownership of a site licensed
inside your account we may require further proof that sites licensed are
owned, operated and registered to you. This may include requirement to
provide domain registration proof of ownership.
In the event that sufficient proof is not provided, or we find
evidence of misuse of our licensing system, we reserve the right to
cancel license keys or accounts without notice or recourse.
Sub-licensing Sites
Sub-licensing is not permitted under the terms of our license.
Sub-licensing is any use of a license for a site which is not under
your name or its main purpose is to promote business for another
individual (this includes, but is not limited to -opt-in subscribers
going to another individuals account, the page promoting the business of
another individual, or funds from sales being collected by another
individual). This might be as part of an network marketing scheme, or
as a network of sites built for clients.
If you are providing logins to a site licensed under your account to
another individual for them to operate and administer the site (except
any team members working on your site for you) - this would most likely
be considered a breach of our agreement under the sub-licensing terms.
If any sites you are running are operating for the benefit of another
individual (including those hosted on your own servers), these should
be licensed under a specifically purchased developer license key.
Agency licenses
Please see our agency license agreement for more information. By purchasing or using OptimizePress Agency licenses you agree to be bound by all terms listed on the Agency licensing page, as well as other terms of service detailed here
OptimizePress Club / Clubhouse
The OptimizePress Club is a monthly/annual subscription which gives
access to additional templates and content for OptimizePress
Members. The OptimizePress Club is provided as an optional upgrade at
checkout (when purchasing OptimizePress) or as an optional upgrade from
within the members area or various other areas within our site.
By purchasing access to the OptimizePress Club, you agree to be bound by the terms set out in this section.
OptimizePress Club access provides access to the Clubhouse sections
of our website where additional resources such as templates can be
downloaded. Access to the Clubhouse section is only provided for
customers with an active Clubhouse subscription. If you cancel your
Club subscription, or you default on payments, your access will be
removed with no recourse.
You will NOT be granted access to content from
previous months if you cancel your subscription or default on payment -
content is provided on an "as-is" basis and you must have an active
OptimizePress Club subscription at any time to access the Clubhouse
downloads sections.
You should download any content from within the Clubhouse section as
it is made available - as we reserve the right to remove content at any
time.
Trademark Policy
Permission from Creative 6 Media Ltd dba OptimizePress is required to
use the OptimizePress name or logo as part of any project, product,
service, domain or company name.
We may grant permission to use the OptimizePress name and logo for
projects on an individual basis - you must contact us to discuss your
potential use of our name or logo.
Our affiliate partners / members of our partner program are granted
non-exclusive rights to use our name as part of their marketing, but
domains must not include OptimizePress or our name in any format.
Our logo may be on websites promoting our product or related
services, but should not be used in the header or logo sections of your
website, or as any kind of branding for your website or page. It must
be clear that websites are not part-of or endorsed by OptimizePress or
our company in any way.
We do not allow the use of the trademark in advertising, including AdSense/AdWords.
The abbreviation “OP” is not covered by the OptimizePress trademarks and you are free to use it in any way you see fit
When in doubt about your use of the OptimizePress name or logo, please contact us for clarification.
To view specific terms for OptimizePress 2 customers - click here. Please note these do not apply to any OptimizePress 3.0 accounts or new purchases of OptimizePress after 24th September 2019.
Policy Updated: 29th September 2019