brainFrequently Asked Questions

Find answers to our most popular questions. If you don't the answer to your question, click here for more help

Package & Licensing Questions

Do you have a version I can use for my clients sites? +

All OptimizePress Packages and Licenses are sold for personal/business use for the license holder only.  This means you should only use the license keys provided on sites that are owned, operated and registered to you.

If you plan on building sites for clients or customers, you must first purchase an OptimizePress Core license or higher.  This will give you access to our Developer packages - which are priced at $249 for 5 API keys.  These API keys can each be used on a client or customer site (as long as our developer terms are adhered to).

You can purchase as many developer packs (5 licenses each) as you wish - these will be added to a special area within your own Membership area. Please note your customers/clients will not receive their own logins and you are responsible for supporting their sites (you are of course eligible to ask any questions to our support team).

Can I upgrade my package after purchase? +

You can certainly upgrade your package from Core to Publisher or Publisher to Pro after you purchase. We provide options to upgrade within the members area after purchase (You will find these on the licensing page)

The cost to upgrade currently is the difference in cost between packages - so $100 to upgrade from Core to Publisher for example.

Please do be aware that we are likely to increase the price of upgrading and the price of our packages in the future as we add additional features to the Publisher and Pro packages, so these prices are subject to change at any time.

Product Support & Updates

Do you provide phone support? +

In order to provide the best service to all of our customers, we currently provide support via email only.

We’re happy to answer any questions you have via email, and we also find that this is the most effective way to provide technical support due to the detailed nature of many queries we receive.  It also ensures we can communicate logins and other secure information sometimes required for troubleshooting problems.

Our globally distributed team of customer happiness specialists are available Monday-Friday to assist with any questions you may have.

What happens after my 1 year inclusive support & updates expires? +

All package purchases of OptimizePress include 1 year of support and updates.  This means during your first year you can email us at any time to get help with issues or questions related to your use of OptimizePress.

You will also receive any updates to the main OptimizePress we release, including bug fixes, compatibility updates and new feature additions.

When your inclusive one year is close to expiring, we will let you know and you can renew for another year for a reduced fee if you purchase within 60 days of your original license expiration date. The core package renewal is $48.50 USD, the Publisher package renewal is $59.95 USD and the Pro package is $79.95 USD. After the 60 day window has expired, all renewals are at full package price.

Please note: Although we highly recommend maintaining an up-to-date version of OptimizePress, your software licenses will continue to work after your updates license expires.  You are free to continue using the product for as long as you like.

We just advise that if there are major changes to WordPress in the future we may be required to release patches for this which would require an active updates subscription to receive.

Does OptimizePress include lifetime support and updates? +

We do not offer lifetime support & updates on any of our products.  All package purchases (Core, Publisher & Pro) include one year of inclusive support and updates.  After this time you will have the option to renew your updates license if you wish to continue receiving the latest product updates and be eligible for support (see above for further information).

Using the Software

Do I need Wordpress to use OptimizePress? +

Yes you do.  OptimizePress requires the WordPress.org software which is freely available for install on your own web hosting.  Once you have your own hosting and domain with WordPress installed (most hosting companies have a simple installer for this) – you are then ready to use OptimizePress.

OptimizePress will not run on the WordPress.com blogging platform as this does not support external premium themes and plugins

Do you have a free trial or trial version I can test with? +

We do not have a trial version you can test, however we offer a 100% Money Back Guarantee for 30 days from the date of purchase.  So we encourage you to give OptimizePress a try - and if you find it's not for you, simply let our friendly support team know within 30 days and we'll refund you in full.

My autoresponder / email marketing provider is not listed. Will it work with OptimizePress? +

Most email marketing services will work with OptimizePress.  If your service is able to provide a HTML web form for capturing leads, it can most likely be integrated using our "Custom form" integration method.  Our support team can assist with this if you need further help.

Can I use OptimizePress in my language? +

All pages created with the OptimizePress PageBuilder/LiveEditor can have any text on the page changed to fit your language.  If you are using our blogging themes, these can be translated through the use of the Codestyling Localization plugins as detailed in this guide.

Please note that all training and admin interfaces are provided in English so you will need to be able to follow these in order to operate the software.

Other Questions

How do I join OptimizePress to promote as an affiliate? +

OptimizePress operates a closed affiliate program. In order to maintain high standards in our affiliate partner program, we only accept a limited number of new applications each month to join our program

To find out more and apply - please see the form here

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